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FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@cityvibez.com

How do I place an order?

1. Once you have to Choose your size under the drop-down menu of an item and click Add to Cart. You will see a number appear next to the shopping bag icon indicating the number of items you have in your cart.
2.When you are ready to check out, click on the bag icon and you will be taken to a page with a summary of the items you wish to purchase.
3. Click on Proceed to checkout
4. Enter your details and address and click Complete Order

What are the delivery charges for orders from the Online Shop?

Most items have Standard Free Delivery, which is listed during checkout.

Which payment methods are accepted in the Online Shop?

Visa Mastercard American Express, and Paypal

How long will delivery take?

The two Standard Free Delivery Times are 12-24 Days this depends on Item ordered.

What is the processing time for order?

Most items are processing time is 5 days or less.

How secure is shopping in the Online Shop?

Queen Brands shop uses a SSL Certificate and 100% Secure, which is the industry standard.

What exactly happens after ordering?

You will get an email with order information, and will get tracking number when shipped.

Do I receive an invoice for my order?

The email for order will have all order information.

Do I need an account to place an order?

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

I've forgotten my password - what should I do?

On the Log In page, click on the Forgot password link and we will email you instructions to reset your password.

Can I cancel my order?

You are able to cancel your order with no penalty! Please cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund

Please contact our customer service at support@cityvibez.com to initiate a return. How long does shipping take? Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 days.

Please email our customer care at support@cityvibez.com and we will do our best to help.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@cityvibez.com and we will be happy to assist you in any way we can. We do receive a large number of emails, please attach your order number and address the problem clearly.