We will send the tracking code for your order to the email that you provided when placing your order. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive a confirmation email that your order has been sent.
You should see tracking events within 48-72 hours of receiving the tracking number/ID. The reason for this time delayed time is because in most cases the first tracking event only shows up once the shipment was handed over to us.
Your shipment may be delayed. Delivery time delays can be due to. e.g. Customs, backlogs or weather incidents. In some cases your tracking information can be displayed once your order has started being shipped.
When your order is ready to ship, we will pass your package over to the shipping company and then they will handle it completely. Depending on each shipping companies policy and customs procedures, you might be charged an extra fee for the final delivery or import tax, most likely due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
We often declare this as a gift below order value, so you do not need to worry about this.
We offer a safe and secure shopping experience, we accept payments from Visa Credit and Debit, Mastercard, American Express, Stripe, Apple Pay and PayPal. So please choose the most suitable payment method for you. All products are set in U.S Dollars, our system will automatically exchange, your currency to make it easy for you when placing an order.
Please start of by choosing a product that you like, then click the "ADD TO CART" and "Proceed To Checkout". Then follow the step by step process of filling in your information and then paying. That's it! Simple!
STEP 1: Contact your nearest post office and provide them your tracking number to find out your orders status.
STEP 2: If you cannot find out anything, contact our customer service department by sending an email to firstname.lastname@example.org and provide your shipping address.
STEP 3: If the address you provided in the email matches with your shipping address in our system, then we are willing to send you a replacement or refund you. Please note that these two options are our final solutions for your request.
In the case of providing the wrong shipping address, you should contact us immediately by sending an email to email@example.com and provide us your correct address. We will check whether we can change if for you.
If your order has already been shipped out, then unfortunately we will not be able to change it for you and also not be able to send you another package without a fee.